Returns and Refunds Policy

At Sagal, we strive for the highest quality in every bite, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food products, returns are handled on a case-by-case basis to ensure food safety and customer satisfaction.

Return Process

• 1.
  Report the Issue

  Contact our support team within 24 hours of delivery with your order number and photos of the product.

• 2.
  Quality Review

  Our quality assurance team will review your claim to determine if the item is eligible for a refund or replacement.

• 3.
  Resolution Approval

  Once approved, we will initiate a full refund to your original payment method or ship a fresh replacement at no extra cost.

• 4.
  Confirmation

  You will receive an email notification once your refund has been processed, typically appearing in your account within 5-7 business days.